Soft skills are the yin to hard skills’ yang. You need both to achieve a perfect balance. However, soft skills can be difficult to learn; the first step to developing them is to remember them.
You can use this mnemonic phrase to help you remember the soft skills most critical to HR:
Rose’s Retriever, Buddy, Regularly Licks Everyone’s Faces!
Redirecting
Reframing
Boosting
Reminding
Listening
Engagement (NOT!)
Figure-it-out factor
With these skills in your repertoire, your HR people management hat will become much easier to wear. Let’s review what soft skills are, define the seven specific ones HR professionals need, and cover resources to help you hone them to a finer edge.
What Are Soft Skills?
Soft skills are interpersonal skills and relationship-building character traits that help you interact effectively with your workforce.
Hard skills are measurable abilities and skillsets you can demonstrate effectively. They are often job-specific. For example, running payroll for an organization may be a hard skill you have developed as an HR Party of One.
Many consider soft skills more difficult to teach. Think of your friend who is great at speaking calmly and carefully to resolve a conflict. Or maybe you know someone who is excellent at juggling multiple people, plans, and places to plan an amazing vacation. These are examples of soft skills that many use every day.
7 Soft Skills HR Pros Need
There are many soft skills HR professionals need in order to be successful in their roles. Here are seven major ones you may recognize:
- Boosting: Are you lifting others up in the organization? ‘Boosting’ is being the most consistent cheerleader when employees have wins by recognizing achievements, congratulating others on internal channels, and reminding managers to chime in.
-
Redirecting: You know when employees ask you things that you must direct to others or to different topics? ‘Redirecting’ is when you carefully maneuver conversations to achieve a certain goal or point employees in the right direction. For example:
Jenny asks her HR Party of One what she should invest her 401(k) money in. HR isn’t a financial advisor. Instead of answering Jenny, HR waits a little over a day and responds with, “That sounds like a great question for our 401(k) administrator—you can find their information in the Culture Guide.”
-
Reframing: You can reframe conversations to help employees align their thoughts with the organization. For example:
Jenny works in an in-person role but says that the company should let everyone work remotely. HR replies, “It sounds like you're looking for flexibility, and the company offers flexibility by _______. It sounds like you'd like additional ways that the company offers flexibility, is that right? Are the ways we offer flexibility not serving you in your role? We are always looking for new ideas on how to do more.”
-
Reminding: You can ensure the workforce is aligned with set goals or keeps important things front-of-mind. For example:
HR may say, “Remember, managers, ______ (our CEO) wants you to consider recruiting to be 20% of your role. How much time this week have you spent on it?”
-
Listening: This soft skill makes others feel as though you value their contributions and are attentively tuning in to each person’s words. HR can listen with intention by ensuring they have no distractions, mirroring the employee’s body language, and waiting until the count of three before responding.
-
Engagement (NOT!): Non-engagement is an important skill that helps you gracefully disregard issues that shouldn’t take up time in your day. For example:
Jenny emails for the third time asking, “What restaurant is catering our team lunch this month?” This is a low-consequence question that has already been asked and answered. Her HR professional doesn’t respond, and when seen at the water cooler, simply greets Jenny with a warm smile.
- Figure-It-Out Factor: Let's face it, your boss will not help you figure out how to install the newly required computer security system on everyone's computers. You just have to be able to Figure. It. Out. Own it. Own everything. No one at work will help you (but someone in the HR Party of One Community might!).
These soft skills are curated specifically for HR professionals. Concerned we left one out? Let us know in our HR Party of One Community by clicking below!
Resources to Develop Soft Skills
People who end up in HR usually have pretty good soft skills, but going from a 7/10 on that scale to a 10/10 can be huge for you and your organization.
Here are some of our favorite resources to hone your soft skills, sorted by the type of content.
If you want to hone your soft skills by reading a book:
- Coaching for Improved Work Performance, by Ferdinand F. Fournies. This book teaches people how to become excellent managers and covers a wide range of soft skills that apply to your HR role. The chapter Coaching Cases provides specific examples of how to structure conversations to keep everyone engaged and accountable. All BerniePortal managers read this book.
- Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People, by Alan Willett. This book covers how the various unique personalities in an organization can conflict—and how a successful application of soft skills can mold them into productive team players.
- Powerful Phrases for Dealing with Difficult People, by Renee Evenson. This book contains different responses you can use to guide conversations that stray into unmanageable territories. It clarifies, "The number one rule when resolving conflict is never to open a conversation with the word you.”
If you want to hone your soft skills by listening to a podcast or watching a show:
If you want to hone your soft skills by taking a class:
- People and Soft Skills for Professional and Personal Success Specialization, a course created by IBM. This specialized course is six lessons long, at around 2-3 hours apiece. While it is a heavy time investment, if you do better within a classroom environment, this option may be a good bet to dive deep into the different soft skills you can use in your profession.
- How Employers Can Master Managing Employee Performance, a BernieU course, is SHRM and HRCI accredited. This course guides students through how they can consistently and efficiently improve employee performance. One lesson covers why HR should be involved in coaching managers to manage employee performance better.
If you want to practice soft skills with other HR professionals, you should consider joining our HR Party of One Community, full of small business HR pros like you!
The HR Party of One Community
We hear from a lot of HR professionals who feel a bit isolated at work, or even on an island. You can’t exactly vent to your workforce, seeing as how they might be the source of your frustrations. Others in your organization may not understand the trials of accounts receivable and payable, ensuring accurate payroll, combatting a declining retention rate, and more. You deserve a space absent of interference.
Online forums exist to host HR professionals, but not many are trustworthy. They may be filled with employees seeking advice from HR, and you deal enough with that daily. BerniePortal’s HR Party of One Community is free to join and is populated by HR professionals and moderated by those with the expertise to create an environment just for you.
If you don’t know how to begin, think about this blog. Do you want insight into a particular soft skill? Leave a request or story in our HR Party of One Community, and you can trust the responses you will receive more than you would anywhere else. And maybe you can help another HR Party of One in need while you’re there!
There are also opportunities for HR professionals to find community in person. Conferences are great places to learn new skills, network, and stay up-to-date on workforce trends.
BerniePortal’s conference, Weekdays with Bernie, hosts intimate breakout sessions geared toward teaching various skills and topics and how to strategically align them with your organization's needs.
Other conferences include the Society for Human Resources Management (SHRM) conferences, which occur annually on both state and national scales.
There are many ways to hone your soft skills virtually and in person. If you want to stay current on the resources BerniePortal produces, subscribe to our blog or follow us on LinkedIn.
Additional Resources
You can stay informed, educated, and up to date with important HR topics using BerniePortal’s comprehensive resources:
- BernieU—free online HR courses, approved for SHRM and HRCI recertification credit
- BerniePortal Blog—a one-stop shop for HR industry news
- HR Glossary—featuring the most common HR terms, acronyms, and compliance
- Resource Library—essential guides covering a comprehensive list of HR topics
- HR Party of One—our popular YouTube series and podcast, covering emerging HR trends and enduring HR topics
Submit a Comment